| 1. The chiropractic advocate/medical director understood your concerns. |
|
|

|
| 2. The chiropractic advocate/medical director addressed your specific issues. |
|
|

|
| 3. You were satisfied with the quality of service provided on the call. |
|
|

|
| 4. The call improved your understanding of the administrative process used. |
|
|

|
| 5. The call improved your understanding of the applicable medical policy. |
|
|

|
| 6. The call improved your understanding of the clinical rationale utilized. |
|
|

|
| 7. The call resolved your concern, question or issue. |
|
|

|